Privacy policy
Last updated: September 3, 2026
Greater Tides LLC (“Greater Tides,” “we,” “us,” or “our”) operates this online store and website, including all related information, content, features, tools, products, and services offered through it (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
This Privacy Policy describes how Greater Tides LLC collects, uses, processes, and discloses personal information when you visit our website, purchase our products, use our Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact Information: Your name, billing address, shipping address, phone number, and email address.
Payment and Financial Information: Payment card information, payment method, transaction details, payment confirmations, and other information necessary to process your purchase. Payment information may be processed by Shopify and other authorized payment processors.
Account Information: Your username, password, preferences, settings, and other information associated with an account you create through our Services.
Transaction Information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as information regarding previous transactions.
Communications: Information you provide when contacting Greater Tides LLC, including customer-service inquiries and other correspondence.
Device Information: Information about your device, browser, network connection, IP address, and other online identifiers.
Usage Information: Information regarding how you interact with our website and Services, including how and when you browse or use our website.
Sources of Personal Information
We may collect personal information:
- Directly from you when you purchase products, create an account, contact us, or otherwise provide information to us.
- Automatically when you visit or interact with our website, including through cookies and similar technologies.
- From service providers that help us operate our business.
- From Shopify and other business, fulfillment, advertising, analytics, and technology partners, where permitted by law.
How We Use Your Personal Information
We may use personal information for the following purposes:
Providing and Improving Our Services
We use personal information to operate our store, process payments, fulfill orders, arrange shipping, provide order updates, process eligible returns or replacements, maintain customer accounts, provide customer support, remember customer preferences, and improve our products and Services.
Order Fulfillment
Greater Tides LLC may use third-party production, print-on-demand, fulfillment, and shipping providers to manufacture, package, and deliver certain products. Information necessary to fulfill an order, such as your name, shipping address, and order information, may be provided to these service providers.
Marketing and Advertising
Where permitted by law, we may use personal information to send marketing or promotional communications and to provide advertising that may be relevant to you.
You may unsubscribe from promotional email communications at any time using the unsubscribe option included in those communications.
Security and Fraud Prevention
We may use personal information to authenticate accounts, provide secure transactions, prevent fraud, investigate suspicious or unlawful activity, protect our customers, and protect Greater Tides LLC and our Services.
Customer Communications
We use personal information to respond to questions, provide customer support, communicate regarding orders, and maintain our customer relationships.
Legal and Regulatory Requirements
We may use or disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, subpoenas, government requests, legal proceedings, or to enforce our policies and protect our legal rights.
How We Disclose Personal Information
Greater Tides LLC may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.
These parties may include:
- Shopify.
- Payment processors.
- Product manufacturers and print-on-demand fulfillment providers.
- Shipping and delivery providers.
- Website hosting and technology providers.
- Customer-service providers.
- Data analytics providers.
- Advertising and marketing providers.
- Professional advisers and service providers.
- Government authorities or other parties when required by law.
We may also disclose information when you request or authorize us to do so.
If Greater Tides LLC is involved in a business transaction such as a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as permitted by applicable law.
Relationship With Shopify
Our online store is hosted and powered by Shopify.
Shopify collects and processes certain personal information regarding your access to and use of our Services to provide and improve Shopify’s services and the functionality of our online store.
Information submitted through our store may be transmitted to Shopify and other service providers, which may process information in countries other than the country where you reside.
Shopify’s handling of personal information is governed by its applicable privacy policies and practices. You may review Shopify’s Consumer Privacy Policy and privacy options through Shopify’s official privacy resources.
Cookies and Similar Technologies
Our website and the services that support it may use cookies, pixels, and similar technologies.
These technologies may be used to operate our website, remember preferences, understand how customers interact with our Services, measure website performance, prevent fraud, and provide advertising where permitted.
Your browser or device may provide controls that allow you to limit or disable certain cookies. Disabling cookies may affect the functionality of portions of our website.
Third-Party Websites and Links
Our Services may contain links to websites, applications, social-media platforms, or other online services operated by third parties.
Greater Tides LLC does not control these third parties and is not responsible for their privacy, security, content, or practices.
We encourage you to review the privacy policies and terms of any third-party service you choose to access.
Children’s Privacy
Our Services are not directed toward children, and Greater Tides LLC does not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us using the information provided below.
Security
Greater Tides LLC and our service providers use reasonable measures intended to protect personal information.
However, no method of transmission over the internet or electronic-storage system is completely secure. Therefore, we cannot guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or other account-access information with unauthorized persons.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide our Services and operate our business.
The length of time information is retained may depend on factors such as maintaining customer accounts, fulfilling orders, resolving disputes, complying with legal and tax obligations, preventing fraud, and enforcing our agreements and policies.
Your Privacy Rights
Depending on where you live, applicable law may provide you with certain rights regarding your personal information.
These rights may include:
- The right to request access to personal information we maintain about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of certain personal information.
- The right to receive a copy of certain personal information.
- The right to opt out of certain uses of personal information for targeted advertising or other activities where applicable.
- The right to withdraw consent where processing is based upon your consent.
These rights are not absolute and may be subject to limitations or exceptions under applicable law.
We may need to verify your identity before processing certain privacy requests.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
Marketing Communications
If you receive promotional emails from Greater Tides LLC, you may unsubscribe at any time by selecting the unsubscribe option provided in the email.
Even if you unsubscribe from promotional communications, we may continue sending non-promotional communications necessary to complete transactions or provide Services, such as order confirmations, shipping notifications, account notices, and customer-service communications.
International Data Transfers
Greater Tides LLC, Shopify, and our other service providers may process or store information outside the country or region in which you reside.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
Complaints
If you have concerns or complaints regarding how Greater Tides LLC handles personal information, please contact us using the information below.
Depending on where you reside, you may also have the right to contact your applicable privacy or data-protection authority.
Changes to This Privacy Policy
Greater Tides LLC may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, legal requirements, or other operational reasons.
When we update this Privacy Policy, we may revise the “Last Updated” date shown at the top of this page and provide additional notice when required by applicable law.
Contact Greater Tides LLC
If you have questions regarding this Privacy Policy, our privacy practices, or a privacy request, please contact:
Greater Tides LLC
Email: greatertidesllc@outlook.com
Mailing Address:
1200 4th St, #1087
Key West, FL 33040
United States
The address above is Greater Tides LLC’s business mailing address. Please do not send product returns to this address unless Greater Tides LLC specifically provides return instructions authorizing you to do so.