Refund policy

Return & Refund Policy

At Greater Tides, each product is made to order specifically for you. Because our products are produced on demand, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or change of mind.

Please review all product details and sizing information carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact Greater Tides within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and the problem

Once the issue has been reviewed and approved, we will arrange a replacement or refund at no additional cost to you, as appropriate.

In most cases, you will not need to return a damaged or defective product.

Wrong Size or Color

Because our products are made to order, we cannot offer returns, refunds, or exchanges when the customer selects the wrong size or color.

Please review the sizing information provided on the product page before completing your purchase.

If the item you receive is a different size or color than what you ordered, please contact us within 30 days of delivery so we can correct the issue.

Change of Mind

We do not accept returns or provide refunds because of a change of mind or buyer’s remorse.

Lost Packages

If your order appears to be lost in transit, please contact Greater Tides as soon as possible so we can investigate the shipment with our fulfillment partner.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional shipping or replacement costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Starting a Claim

If there’s a problem with your order, please contact Greater Tides through the contact information provided on our website.

Please do not mail a product back without contacting Greater Tides first. We will provide instructions if a return is necessary.