Shipping policy
Greater Tides LLC
At Greater Tides LLC, many of our products are made to order. We work with third-party print-on-demand fulfillment partners to produce, package, and ship products directly to our customers.
Order Processing
Because many items are made specifically for each order, please allow approximately 2–7 business days for production and processing before shipment. Processing times may vary depending on the product, order volume, holidays, and fulfillment location.
Shipping & Delivery
Estimated delivery times are displayed during checkout when available. Delivery times vary depending on the destination, shipping method, carrier, and fulfillment location.
Shipping estimates do not include production time. Once an order has shipped, delivery times are controlled by the shipping carrier and cannot be guaranteed by Greater Tides LLC.
Shipping Costs
Shipping charges are calculated and displayed at checkout before payment is completed. Any free-shipping promotions or thresholds currently offered by Greater Tides LLC will also be displayed on our website or during checkout.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation containing tracking details after their order has shipped. Tracking information may take additional time to update after a shipping label is created.
Multiple Shipments
Products may be produced by different fulfillment facilities. As a result, items from the same order may arrive in separate packages and at different times. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact Greater Tides LLC within 30 days of the expected delivery date. Include your order number and, when applicable, photographs of the product and packaging so we can investigate the issue and determine an appropriate resolution.
Delivery Delays
Greater Tides LLC is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, customs delays, or incorrect delivery information. However, we will make reasonable efforts to assist customers experiencing delivery problems.
International Orders
International shipping availability may vary by product and destination. Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country unless otherwise stated during checkout.
Contact Us
If you have questions regarding your order or this Shipping Policy, please contact us at:
Greater Tides LLC
Email: GreaterTidesllc@outlook.com
Website: greatertides.shop